Shipping & Return Policy

Shipping Policy

We deliver products across Bangladesh through reliable courier and delivery services.

Delivery Time

• Inside Dhaka: Usually 1–3 working days.
• Outside Dhaka: Usually 2–5 working days.
• Delivery time may vary depending on the customer's location, courier service, weather, public holidays, or other unforeseen circumstances.

Delivery Charge

• Delivery charges depend on the customer's location and order details.
• The applicable delivery charge will be shown or communicated before order confirmation.

Cash on Delivery

Cash on Delivery (COD) is available for eligible orders and locations across Bangladesh. Customers may pay the delivery agent upon receiving the product.

Order Confirmation

After placing an order, our team may contact the customer by phone or message to confirm the order and delivery details. Orders may be cancelled if the customer cannot be reached or the provided information is incorrect.

Delivery Address

Customers are responsible for providing a correct and complete delivery address, phone number, and other required information. Delays or failed deliveries caused by incorrect information may result in additional delivery charges.

Return & Replacement Policy

We want our customers to receive their products in good condition. If you receive a damaged, defective, incorrect, or incomplete product, you may request a return or replacement according to the conditions below.

Eligible for Return/Replacement

A product may be eligible for return or replacement if:

• The product is damaged or defective upon delivery.
• You received a different product from what you ordered.
• The product is missing essential parts or accessories.
• The product has a manufacturing defect.

Return/Replacement Conditions

• Customers should contact us within 48 hours of receiving the product to report any issue.
• The product must be unused and in its original condition.
• Original packaging, tags, accessories, and other included items should be retained.
• Customers may be required to provide clear photos or videos of the product and packaging to verify the issue.
• Products damaged due to misuse, accidents, improper handling, or normal wear and tear may not be eligible for return or replacement.

Change of Mind

Returns or replacements due to a change of mind, personal preference, or incorrect product selection may not be accepted unless specifically stated otherwise for the particular product.

Return Shipping

If the return is approved because the product was damaged, defective, incorrect, or incomplete due to our error, we will provide instructions regarding the return shipping process.

For returns caused by customer preference or other customer-related reasons, applicable delivery or return shipping charges may be borne by the customer.

Refund Policy

If an approved return cannot be replaced with another product, a refund may be provided according to the applicable circumstances.

Refund processing time may vary depending on the payment method and financial service provider.

Order Cancellation

Customers may request cancellation before the order is dispatched. Once an order has been shipped, cancellation may no longer be possible, and applicable delivery or return charges may apply.

Important Note

We reserve the right to verify each return or replacement request before approving it. Policies may vary for specific products where separate warranty, replacement, or return terms are mentioned on the product page.

For any shipping, return, or replacement-related issue, please contact our customer support team with your Order ID and registered phone number.

To keep your product in good condition and extend its lifespan, please follow these care instructions:

• Keep the product away from excessive moisture, heat, and direct sunlight for extended periods.
• Clean the product regularly using a soft, dry or slightly damp cloth.
• Do not use harsh chemicals, bleach, strong detergents, or abrasive materials.
• Do not machine wash or tumble dry unless the product specifically states that it is washable.
• Avoid overloading the product beyond its recommended capacity.
• Store the product in a clean, dry, and well-ventilated place when not in use.
• Handle zippers, straps, buckles, and other moving parts carefully to prevent damage.
• If the product gets wet, allow it to air-dry naturally before storing. Do not use excessive heat to dry it.
• Follow any product-specific care instructions provided with the product.

Proper care and regular maintenance will help preserve the product's appearance, functionality, and durability.